Privacy Policy

Privacy Policy

1. Introduction

Siddhi Astro ("we", "us", "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website https://siddhiastro.in/, contact us by phone or email, book consultations, or otherwise interact with our services. By using our website or services, you agree to the terms described in this policy.

2. Who We Are & Contact

Company: Siddhi Astro
Founder: Rakesh Mishra
Address: B-26, Kalyan Kunj, Baraula, Sector 49, Noida, Uttar Pradesh 201304.
Phone / WhatsApp: +91 78273 07255
Email: info@siddhiastro.in

3. Information We Collect

We collect information you provide directly and information collected automatically. This includes:

• Personal details: Name, email address, phone number, postal address, date/time/place of birth (for astrological services), and other details you provide in forms or messages.
• Service details: Appointment requests, consultation notes, remedies recommended, and follow-up communications.
• Payment & billing information: If you make payments through our site or payment partners, transaction data (note: we do not store full credit/debit card numbers on our servers; payment processing is handled by third-party payment providers when applicable).
• Communications: Messages, emails, WhatsApp chat history, recordings or transcripts of consultations (only when explicitly consented to or required for service delivery).
• Usage data: IP address, browser type, pages viewed, referring/exit pages, date/time stamps, and other analytics collected automatically via cookies and similar technologies.

4. How We Use Your Information

We use information to:

• Provide, operate, and maintain our services and website;
• Process and confirm appointments, consultations, and payments;
• Customize and improve your user experience and our service offerings;
• Communicate with you about bookings, confirmations, reminders, updates, and marketing (with your consent where required);
• Respond to inquiries, support requests, and feedback;
• Detect, prevent, and address technical issues, fraud, or abuse;
• Comply with legal obligations and enforce our terms and policies.

5. Legal Basis for Processing (Where Applicable)

If you are in jurisdictions with data-protection laws that require a legal basis for processing (for example, the EU), we rely on:

• Contractual necessity: Processing required to provide the service you requested (e.g., to deliver a consultation).
• Consent: Where we ask for and receive your consent (e.g., marketing emails or call recordings).
• Legitimate interests: For purposes such as fraud prevention, service improvement, and ensuring site security (balanced against your privacy rights).

6. Sharing & Disclosure of Information

We may share your information in the following circumstances:

• Service providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processors, email/WhatsApp messaging providers). They are authorized to use your information only as necessary to provide those services.
• Legal requirements: To comply with applicable laws, legal processes, or government requests, or to protect our rights, property or safety, or that of our users.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, subject to confidentiality and user-notice obligations.
• With your consent: When you authorize us to share information with third parties (for example, when you request referrals or linked services).

7. Cookies & Tracking Technologies

We use cookies, web beacons, local storage, and similar technologies to collect usage information and improve site functionality. Cookies may be essential (required for site operation), performance (analytics), or functional (preferences). You can manage cookie preferences via your browser settings. Note that disabling cookies may impact some site features.

8. Third-Party Links & Services

Our website may contain links to third-party websites, plugins, or services (payment gateways, social media, analytics). We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing personal information.

9. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for business and tax purposes. For client records (including birth details used for astrology), we typically retain information for a minimum period required by local law or for a sensible business period (for example, several years), unless you request deletion and there are no legal or legitimate reasons to retain the data.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, such as:

• Access: Request a copy of personal data we hold about you;
• Correction: Ask to correct inaccurate or incomplete data;
• Deletion: Request deletion of your personal data (subject to legal and business exceptions);
• Restriction: Request restriction of processing in certain circumstances;
• Objection: Object to certain processing activities (e.g., direct marketing);
• Data portability: Request a structured copy of data in a commonly used format;
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any rights or make requests, please contact us at info@siddhiastro.in or call +91-9310234867. We may ask for verification to process your request. We will respond within applicable legal timeframes.

11. Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption where appropriate, access controls, and staff training. However, no internet transmission is completely secure, and we cannot guarantee absolute security. If a security breach occurs that affects your data, we will take appropriate steps and notify you as required by law.

12. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child without appropriate consent, please contact us immediately and we will take prompt steps to delete such data.

13. WhatsApp & Email Bookings

Appointments and consultations may be arranged via WhatsApp and email as noted on our site. When you contact us through WhatsApp, your phone number and message contents will be used to confirm bookings and provide the requested services. WhatsApp messages are subject to WhatsApp’s privacy terms; we recommend reviewing WhatsApp’s policy for details.

14. Payment Processing

If you make payments for services, payment processing will be handled by our third-party payment partners. We do not store full credit card information on our servers. Transaction data such as receipt information and payment confirmations may be retained for record-keeping and accounting purposes.

15. International Transfers

Your information may be transferred to, stored, or processed in countries other than your own where our service providers operate. We will take steps to ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will post the updated policy with a new effective date. Continued use of the site after changes indicates acceptance of the updated policy.

17. Limitation of Liability & Disclaimer

Siddhi Astro provides astrological guidance and related services. Our privacy policy governs how we handle personal data but does not alter the nature of astrological advice. We do not guarantee specific outcomes from consultations. By using our services you acknowledge the advisory and interpretive nature of astrological guidance.

18. How to Contact Us

For privacy inquiries, data access requests, or other concerns, contact us at:
Email: info@siddhiastro.in
Phone / WhatsApp: +91 78273 07255
Address: B-26, Kalyan Kunj, Baraula, Sector 49, Noida, Uttar Pradesh 201304.

19. Governing Law

This Privacy Policy and any disputes related to it shall be governed by the laws of India and subject to the jurisdiction of competent courts in Noida, Uttar Pradesh, India, unless otherwise required by applicable law.

By using Siddhi Astro services and website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.